GIFTS
If your order is for a gift, please make sure to let us know that in the gift section of the online ordering form.

SHIPPING
Please note that our shipping is curbside only. For more information on shipping, please visit http://www.rmrfurniture.com/shippinginfo.shtml

SPECIAL ORDERS:
50% Non-refundable deposit is required to start production of your special/custom order. Estimated shipping date for all special orders are 8 to 12 weeks. Please Note: Special orders, due to their uniqueness, are not cancellable.

RETURN POLICY:
We offer a 14 day money-back guarantee on all of our products. If within 14 days of the delivery date you wish to return your product(s), provided it is in saleable condition and is in the original carton it arrived in, we will refund you in full except for shipping costs. All freight costs are the responsibility of the consumer. Please contact us before returning any products.

>>What do you mean by "saleable condition"?
Upon receipt of your products, we will inspect the goods and determine if they are in "saleable condition"...we are just trying to determine if any wear or damages occurred that might prevent us from re-selling it.

ORDER CANCELATION:
If your order was a special order, it is non-cancelable and non-returnable. If your order is a stock item, a 25% re-stocking fee may apply. Please contact us to confirm.

FREIGHT DAMAGE:
If there is damage or shortage on your order, please refuse acceptance until transportation agent endorses the extent of damage or shortage. Please also file a claim immediately with the carrier and be prepared for the carrier to come to your location to inspect the damages.

HIDDEN DAMAGE:
Inspect the shipment if any hidden damage is suspected BEFORE the carrier leaves. Reports and damage claims for all carriers is the sole responsibility of the customer. Because our carriers are very strict about this, we ask that you take a moment to inspect your furniture when it arrives and before the delivery person leaves.

HOW TO PLACE AN ORDER:
You can place an order for our products online by clicking the "Add to Cart" button on that product(s) page. You can also call us (858) 410-3991 or send us a check or money order made payable to RMR Furniture. Payments can be sent to our mailing address shown on this page.

PAYMENT METHODS:
RMR Furniture accepts VISA, MasterCard, and personal checks for all items. For products in stock, your credit card will be charged when the order is ready to ship out and we will notify you of the precise date of shipment. For custom-made orders, we will require payment of at least 50% up front. If you wish to order, please do so online or contact one of our professional trained staff at (858) 410-3991 or by email at sales@rmrfurniture.com.

Please keep in mind that some of our products are custom-made and for those items, shipments may take up to eight (8) to twelve (12) weeks. We do stock a large portion of our products and those are shipped out within five (5) business days. Some of our products are shipped via UPS, however, for our larger products like the sofas and large chairs, we use Menlo Forwarding (UPS-SCS), whose shipping rates are higher than standard UPS Ground because of the size of the furniture.