Order Cancellation:
Any order may not be cancelled if any one product in the order is in transit. If for any reason an order is cancelled when one or more products is in transit, then you will be charged a 20% re-stocking fee plus freight to and from you. Any order quantity or cancellation must be made within 24 hours of receipt of the original order. Please contact us to confirm cancellation of your order.
Special Orders:
50% Non-refundable deposit is required to start production of your special/custom order. Estimated shipping date for all special orders are 8 to 12 weeks. Please Note: Special orders, due to their uniqueness, are not cancellable.
14-day Money Back Guarantee:
We offer a 14 day money-back guarantee on all of our products. If within 14 days of the delivery date you wish to return your product(s), provided it is in saleable condition and is in the original carton it arrived in, we will refund you in full except for shipping costs. This includes any item with free shipping. All shipping costs (costs to and from you) are non-refundable. **If the item has free shipping, you will still be responsible for actual shipping costs to you and from you.** Also, you will be responsible for stocking fees of 20%. Please contact us before returning any products.
What do we mean by "saleable condition"?
Upon receipt of your products, we will inspect the goods and determine if they are in "saleable condition"...we are just trying to determine if any wear or damages occurred that might prevent us from re-selling it. If it is we will issue a full credit less shipping costs.
Manufacturers Defects:
We will issue a replacement piece of any item that has a manufacturer's defect. If this is the case, please contact us and let us know the extent of the defect. We will issue a return authorization number (RA number) and will arrange to pick up the piece so we can inspect it and then issue a replacement. A manufacturer's defect includes defects related to the structural integrity of the product (e.g., bent frames, torn cushions, etc.). It does not include anything related to normal wear and tear.
Order Cancellation:
If your order was a special order, it is non-cancelable and non-returnable. If your order is a stock item, a 25% re-stocking fee may apply. Please contact us to confirm. You may cancel your order at any time so long as your order has not shipped out. If it has it is subject to our special order rules or restocking fees.
Freight Damage:
If there is damage or shortage on your order, please refuse acceptance until the truck driver endorses the extent of damage or shortage on the delivery notice that comes with your furniture. Please also file a claim immediately with the shipping company and be prepared for the carrier to come to your location to inspect the damages.
Hidden Damage:
Inspect the shipment for any potential hidden damage BEFORE the carrier leaves. Reports and damage claims for all carriers are the sole responsibility of the customer. Because our carriers are very strict about this, we ask that you take a moment to inspect your furniture when it arrives and before the delivery person leaves.
How to Place an Order:
You can place an order for our products online by clicking the ""Add to Cart"" button on that product(s) page. You can also call us toll-free at (858) 410-3991 or send us a check or money order made payable to RMR Furniture. Payments can be sent to our mailing address at:
RMR Furniture
853 Opal Street
San Diego, CA 92109
Payment Methods:
RMR Furniture accepts VISA, MasterCard, American Express, bank wires and personal checks for all items.
